Refund policy

At LAMISAH, customer satisfaction is our top priority.
We've designed a hassle-free Exchange & Return Policy to ensure a seamless shopping experience.
ELIGIBILITY
• Articles purchased online or in-store are eligible for exchange or return within 30 days of delivery or purchase.
• Items must be unused, unaltered and unwashed with all tags intact.
• Items must be present in their original packaging.
• A valid proof of purchase either the original receipt or order confirmation email is required to process exchanges and returns.
• Sale or discounted items are not eligible for exchange or return.
• Fragrances are not eligible for exchange or return.
• You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect.

EXCHANGES
ONLINE EXCHANGE POLICY
An exchange request can be initiated via wecare@lamisah.pk or by calling +03137272550 within 30 days of order delivery.
• Proof of purchase— the order confirmation email and order number must be provided.
• Exchanges are subject to verification of product condition and eligibility.
• SAPPHIRE will arrange a doorstep pick-up of the Item (s).
• Once the items are received and verified, the requested items will be shipped.
• The exchange process takes approximately 7-10 working days.
• If the requested item is out of stock, customers will be issued a credit voucher of equivalent value, redeemable online.
• Credit vouchers will be issued to the email address used to place your order; please ensure that it is valid and active.
• Sale/discounted items are not eligible for exchange.
• Fragrances are not eligible for exchange.